FAQs & Troubleshooting
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401 Results
- 1What is Brother iPrint&Scan?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3How do I load paper?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam
- 6Replace Ink
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10How to identify your Operating System (OS).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13The printer status is Offline or Paused.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Can I use voice mail on the same line as my Brother machine?
- 16Load envelopes into my machine
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Ink Low
- 21Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Improve poor print quality.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29No Paper Fed
- 30What driver package format is supported by my Linux distribution?
- 31Set up your Brother machine on a wireless network.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Prevent the print on a duplex copy from bleeding through the paper
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Connect your Brother machine to your mobile device via a wireless router or access point.
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Can I print from or scan to Android™ Smartphone?
- 42How do I know which side up my photo paper should be in the tray?
- 43How do I factory reset the network settings?
- 44The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 45"Offline" appears on the Status Monitor.
- 46Store a Speed Dial number from my Brother machine's Caller ID History.
- 47One or more of my colors are not printing (blank).
- 48Enable the Brother machine's network interface.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)