FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4No Paper Fed
- 5(Video) Load plain Letter/A4 paper
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7What is Brother iPrint&Scan?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Ink
- 15(Video) Install the ink cartridges
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17One or more of my colors are not printing (blank).
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Paper Jam
- 21Load paper in the paper tray
- 22Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 23(Video) Load envelopes
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Use voice mail on the same line as my Brother machine.
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 28The printer status is Offline or Paused.
- 29When I print, the pages are smudged with ink.
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 32Install Starter Ink
- 33Ink Absorber Full
- 34Change the number of times my Brother machine rings before it answers.
- 35Unable to Print 7X
- 36Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Low Temperature
- 44Store a Speed Dial number from my Brother machine's Caller ID History.
- 45Document Jam
- 46(Video) Load photo paper
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Unable to Print 5X
- 49Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 50Printing/ Scanning with a mobile device