FAQs & Troubleshooting
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141 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Telephone Line Interference/VoIP.
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Paper Size Mismatch
- 8Check the Print Quality
- 9Document Jam
- 10(Video) Set up your Brother machine
- 11Printer Jam or Paper Jam
- 12I cannot print using my Brother machine on a wired network (Windows/macOS)
- 13Check the remaining ink or toner level (Linux)
- 14Change the Print Options to Improve Your Print Results
- 15Check the Print Alignment from Your Brother Machine
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Replace Ink
- 18Improve poor print quality.
- 19What is the default password for my Brother machine?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 23Cover is Open
- 24The printer status is Offline or Paused.
- 25Firewall port requirements of the Scan Key Tool (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Sleep
- 28Protect your Brother machine against unauthorised access over the network
- 29How to identify your Operating System (OS).
- 30Print the Network Configuration Report
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32How Brother inkjet printers measure remaining page yields
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35One or more of my colors are not printing (blank).
- 36Reset the Network Settings to Factory Default
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Wrong Ink Cartridge
- 39Enable the Brother machine's network interface.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 42Cannot Scan XX or Unable to Scan XX
- 43Cannot Print XX or Print Unable XX
- 44No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 45What is the recommended paper?
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47Install Starter Ink
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)