FAQs & Troubleshooting
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313 Results
- 1Paper Type and Size for Each Operation
- 2(Video) Load A3/Ledger paper
- 3(Video) Load A4/Letter paper
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Paper Tray #1 not detected/ Paper Tray #2 not detected
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Other Problems
- 12Set up a Scan to Network Profile
- 13Reset Your Brother Machine
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Telephone Line Interference/VoIP.
- 16Paper Jam
- 17Setup a Brother machine on a wireless (Wi-Fi) network.
- 18(Video) Install Ink Cartridges
- 19No Paper / No Paper Fed
- 20Prevent Smudged Printouts and Paper Jams (Mac)
- 21Check the Print Quality
- 22What is Brother iPrint&Scan?
- 23Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Replace Ink
- 27Delete print jobs from the print queue.
- 28Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 29Load Paper in the Multi-purpose Tray (MP Tray)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Add your Brother machine with AirPrint (macOS)
- 32Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 35Load Envelopes in Paper Tray #1
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Check the Print Alignment from Your Brother Machine
- 38Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41What driver package format is supported by my Linux distribution?
- 42(Video) Update the Driver or Firmware for your Brother machine
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 45Paper Size Mismatch
- 46One or more of my colors are not printing (blank).
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Load Documents in the Automatic Document Feeder (ADF)
- 49How to identify your Operating System (OS).
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)