FAQs & Troubleshooting
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335 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Check the Print Quality
- 3Correct the Paper Feed to Clear Vertical Lines
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Check the Print Alignment from Your Brother Machine
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 10Replace Ink
- 11(Video) Load A4/Letter paper
- 12(Video) Load A3/Ledger paper
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Paper Tray #1 not detected/ Paper Tray #2 not detected
- 15Load Photo Paper in Paper Tray #1
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Reset the Network Settings to Factory Default
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Print the Network Configuration Report
- 21No Paper / No Paper Fed
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Load Paper in the Multi-purpose Tray (MP Tray)
- 26Paper Jam
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29(Video) Install Ink Cartridges
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31One or more of my colors are not printing (blank).
- 32Paper Size Mismatch
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Easy Scan to E-mail
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 37Print as a Poster (Windows®)
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40(Video) Update the Driver or Firmware for your Brother machine
- 41Save Scanned Data to a Folder as a PDF File
- 42Remove Paper Scraps
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44Set up your Brother machine on a wireless network.
- 45Change the printer driver settings (Windows/macOS)
- 46Document Jam
- 47"Offline" appears on the Status Monitor.
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49My Brother machine could not be found over the network when I installed drivers on my computer.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".