FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1(Video) Load Legal paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A3/Ledger paper (Tray1)
- 4(Video) Load A4/Letter paper
- 5(Video) Load paper in the Multi-Purpose tray (MP tray)
- 6The printer status is Offline or Paused.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load Paper in the Multi-purpose Tray (MP Tray)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Replace Ink
- 11Paper Jam (With Video Instructions)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 16Load an Envelope (Manual Feed Slot)
- 17Can I print from or scan to Android™ Smartphone?
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Document Jam (With Video Instructions)
- 20One or more of my colors are not printing (blank).
- 21(Video) Unpack your Brother machine
- 22Load paper in the paper tray
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Where is the USB port on the machine?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27(Video) Connect telephone line and power cords
- 28(Video) Install Ink Cartridges
- 29What is Brother iPrint&Scan?
- 30Ink Absorber Full / Ink Absorber Pad Full
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Cannot Detect
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36How to identify your Operating System (OS).
- 37Ink Low
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39What driver package format is supported by my Linux distribution?
- 40Reset the network settings to the factory default.
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Add your Brother machine with AirPrint (macOS)
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Enable the Brother machine's network interface.
- 46Protect your Brother machine against unauthorised access over the network
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Set up your Brother machine
- 49After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 50Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)