FAQs & Troubleshooting
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283 Results
- 1Replace Ink
- 2Paper Jam
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9One or more of my colors are not printing (blank).
- 10Load paper in the paper tray
- 11(Video) Load A4/Letter paper
- 12What is Brother iPrint&Scan?
- 13Cannot Detect
- 14Paper tray not detected/ Paper tray #2 not detected
- 15The printer status is Offline or Paused.
- 16Ink Low
- 17Load envelopes
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Change the printer driver settings (Windows/macOS)
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21(Video) Install Ink Cartridges
- 22How to identify your Operating System (OS).
- 23Cover is Open
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Improve poor print quality.
- 27Delete print jobs from the print queue.
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Document Jam
- 30"Offline" appears on the Status Monitor.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32(Video) Connect telephone line and power cords
- 33Use voice mail on the same line as my Brother machine.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Add your Brother machine with AirPrint (macOS)
- 37Sleep
- 38Clean the paper pick-up rollers
- 39(Video) Set up your Brother machine
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Cannot Detect Ink Volume
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46No Paper Fed
- 47Send a fax
- 48I cannot make borderless prints.
- 49Choose receive mode.
- 50After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.