FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4One or more of my colors are not printing (blank). What can I do?
- 5How do I load envelopes into my machine?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I know which side up my photo paper should be in the tray?
- 8"Offline" appears on the Status Monitor.
- 9Ink Low
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Delete print jobs from the print queue.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15If I use the On/Off key to turn my machine off, can I still receive faxes?
- 16Change the printer driver settings (Windows/macOS)
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 21How to identify your Operating System (OS).
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23The printer status is Offline or Paused.
- 24Cover is Open
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Paper Jam
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30How do I know which receive mode to select?
- 31I'm using MagicJack and am having problems sending or receiving faxes.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 34No Paper Fed
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39Windows 10 Support Information
- 40Set the Brother machine to prevent public access to certain features.
- 41Can I print from or scan to Android™ Smartphone?
- 42Scan and save a document in PDF format (Scan to File)
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)