FAQs & Troubleshooting
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180 Results
- 1Replace Ink
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3Ink Low
- 4(Video) Set up your Brother machine
- 5Cannot Detect
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Printer Jam or Paper Jam
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11No Paper / No Paper Fed
- 12The printer status is Offline or Paused.
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 15Document Jam
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17How Brother inkjet printers measure remaining page yields
- 18Check the Print Alignment from Your Brother Machine
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Cover is Open
- 22Check the Print Quality
- 23How to identify your Operating System (OS).
- 24"Offline" appears on the Status Monitor. (Windows)
- 25(Video) How to Email Print
- 26Install Starter Ink
- 27One or more of my colors are not printing (blank).
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 34How to use the PC-FAX.
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Change the printer driver settings (Windows)
- 37What driver package format is supported by my Linux distribution?
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Cannot Print XX or Print Unable XX
- 41Improve poor print quality.
- 42Sleep
- 43My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 44I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 45Telephone Line Interference/VoIP.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Cannot Detect Ink Volume
- 49Update the Driver or Firmware for your Brother machine
- 50Wrong Ink Cartridge