FAQs & Troubleshooting
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329 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled or wavy
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Adjust color settings by using the custom setting in the printer driver
- 9The color of your printouts is not what you expected
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Print on plain paper or bond paper from the Manual feed slot
- 12What driver package format is supported by my Linux distribution?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Configure and use the Scan to FTP feature
- 20Can I print from or scan to Android™ Smartphone?
- 21Offset image
- 22Carry out calibration to improve the color density
- 23Uneven density appears periodically across the page.
- 24How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 25Wrinkle
- 26White streaks or bands down the page
- 27Colored lines across the page
- 28Colors are light or unclear on the whole page
- 29What is the recommended paper?
- 30Completely blank or some colors are missing.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33The printer status is Offline or Paused.
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Poor fixing
- 36White spots or hollow print
- 37Colored streaks or bands down the page
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Configure and use the Scan to Network feature
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44How do I know which receive mode to select?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Delete print jobs from the print queue.
- 49I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)