FAQs & Troubleshooting
![]() |
Popular |
370 Results
- 1My printed pages are completely blank.
- 2Replace Toner
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Inside
- 7Make my copied images lighter or darker.
- 8Configure and use the Scan to E-mail Server feature.
- 9Jam Duplex
- 10Duplex (two-sided) scan
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is Brother iPrint&Scan?
- 13How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15The printer status is Offline or Paused.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Jam Rear
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Document Jam
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Reset the network settings to the factory default
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27How to identify your Operating System (OS).
- 28Can I print from or scan to Android™ Smartphone?
- 29Jam MP Tray
- 30Black toner marks across the page
- 31Reset the network settings to the factory default (video instructions).
- 32Set up your Brother machine on a wireless network.
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35No Paper
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Can I use voice mail on the same line as my Brother machine?
- 39Add your Brother machine with AirPrint (macOS)
- 40Configure and use the Scan to Network feature (For Windows)
- 41Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 45Replace Laser
- 46Toner specks
- 47"Offline" appears on the Status Monitor.
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50I cannot save a file downloaded from the Brother support website (For Windows)