FAQs & Troubleshooting
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317 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 4How do I load paper?
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8One or more of my colors are not printing (blank). What can I do?
- 9The edge of glossy paper is smudged.
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15How many times will my Brother machine automatically redial a number?
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17What is the BRAdmin Professional software used for?
- 18Cannot print after a Windows 10 update (June 2020)
- 19How do I know which side up my photo paper should be in the tray?
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24How do I factory reset the print server?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26How do I clear the message "No Paper Fed" from the display?
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Can third party ink be used to refill the ink cartridges?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Scan using XSane or GIMP (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Delete print jobs from the print queue.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Open the "Scanners and Cameras" and Properties.
- 37How to identify your Operating System (OS).
- 38Set up an outgoing message for Fax/Tel Mode.
- 39Discover the MAC address of the Brother network card
- 40Why doesn't my Brother machine have a dial tone?
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Can I print a report that will show all of my Speed Dial and Group numbers?
- 43Change the user interface of ControlCenter3
- 44Which E-mail packages are compatible with ControlCenter3?
- 45When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47Where is the USB port on the machine?
- 48What kind of Media Adapter can I use?
- 49How do I clear the message "PAPER JAM" from the display?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?