FAQs & Troubleshooting
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- 1I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Scan and save a document in PDF format (Scan to File)
- 10How to identify your Operating System (OS).
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13How do I clean white or black spots on printed documents?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Which E-mail packages are compatible with ControlCenter3?
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The paper is skewed when it's printed.
- 25Transfer faxes to the PC when my machine has a mechanical problem
- 26Pre-Required Procedures (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29I'm using MagicJack and am having problems sending or receiving faxes.
- 30Is my Brother machine compatible with Windows Vista?
- 31How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 35Replace the drum unit.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Can I use voice mail on the same line as my Brother machine?
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Protect your Brother machine against unauthorised access over the network
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Can I use AirPrint with my Brother machine?
- 45When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47What is the recommended paper?
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50When I send a fax from the machine, an error "not register." or "not registered." is displayed.