FAQs & Troubleshooting
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- 1How to identify your Operating System (OS).
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I clean white or black spots on printed documents?
- 5The printer status is Offline or Paused.
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9What driver package format is supported by my Linux distribution?
- 10Delete print jobs from the print queue.
- 11Replace the toner cartridge
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using MagicJack and am having problems sending or receiving faxes.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Change the printer driver settings (Windows/macOS)
- 17How do I clean the corona wire?
- 18Replace the drum unit.
- 19What is Distinctive Ring and how do I program it?
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21Send a fax
- 22I am using Windows. When I print a document, the printed page is blank. What should I do?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Open the Control Panel (For Windows)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29How do I check my current drum unit's remaining life?
- 30Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 31Pre-Required Procedures (Linux)
- 32Duplex Copy (1-sided to 2-sided)
- 33How do I clean the drum unit?
- 34How do I clear paper jams inside the machine?
- 35Scan using XSane or GIMP (Linux)
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39Configure a cover page for PC-FAX.
- 40I cannot print from my computer via USB.
- 41Transfer faxes to the PC when my machine has a mechanical problem
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Uninstall the drivers (Windows)
- 46"Offline" appears on the Status Monitor.
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)