FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Drum
- 3Replace Toner
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Inside
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9What driver package format is supported by my Linux distribution?
- 10Jam Rear
- 11How to identify your Operating System (OS).
- 12No Paper
- 13What is the recommended paper?
- 14I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 15Page skewed
- 16How many times will my Brother machine automatically redial a busy number?
- 17Curled
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Load legal size paper in the paper tray.
- 20Poor fixing
- 21JAM TRAY
- 22Wrinkles or creases
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Can I use voice mail on the same line as my Brother machine?
- 25Curled or wavy
- 26Pre-Required Procedures (Linux)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Cover is Open
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Toner specks
- 33Ghost
- 34What is Toner Continue Mode?
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Manual Feed
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 40What kind of paper can I use?
- 41White lines, bands or ribbing across the page
- 42Faint
- 43Print on envelopes, labels, or thick paper from the manual feed slot.
- 44Toner Low or Prepare New Toner Cartridge
- 45Can I print from or scan to Android™ Smartphone?
- 46Black toner marks across the page
- 47Turn the Toner Save mode on or off
- 48When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 49How do I make my faxed documents lighter or darker? (Fax Contrast)
- 50The printer status is Offline or Paused.