FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Load paper in the paper tray
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Can I use voice mail on the same line as my Brother machine?
- 17How do I load paper in paper tray#2?
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23How do I know which side up my photo paper should be in the tray?
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25My printed documents are missing colors.
- 26Pre-Required Procedures (Linux)
- 27How do I adjust my Brother machine's tray use for copying and faxing?
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29When I print, the pages are smudged with ink. What should I do?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36My printed documents are missing black.
- 37Can I transfer faxes to the PC when my machine has a mechanical problem?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43How to identify your Operating System (OS).
- 44I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 45How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 46When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47What driver package format is supported by my Linux distribution?
- 48How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 49The printer status is Offline or Paused.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?