FAQs & Troubleshooting
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265 Results
- 1The printer status is Offline or Paused.
- 2Scan and save a document in PDF format (Scan to File)
- 3Does NC-2200w work with Windows Vista?
- 4What driver package format is supported by my Linux distribution?
- 5PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Pre-Required Procedures (Linux)
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Delete print jobs from the print queue.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Functions supported in the Windows 7 built-in drivers
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Can I print from or scan to Android™ Smartphone?
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34Change the printer driver settings (Windows/macOS)
- 35When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The edge of glossy paper is smudged.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.