FAQs & Troubleshooting
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332 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I improve my Brother machine's print and copy speeds?
- 3Load paper in the paper tray
- 4Paper Jam
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6How do I load envelopes into my machine?
- 7Enable the Brother machine's network interface.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The printer status is Offline or Paused.
- 11When I print, the pages are smudged with ink. What should I do?
- 12How do I know which side up my photo paper should be in the tray?
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Ink Low
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19My printed documents are missing black.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21My printed documents are missing colors.
- 22Replace Ink
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Wireless Setup Assistant
- 26How do I factory reset the network settings?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Scan and save a document in PDF format (Scan to File)
- 32What is Distinctive Ring and how do I program it?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Can I print from or scan to Android™ Smartphone?
- 36Change the printer driver settings (Windows/macOS)
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Set up your Brother machine on a wireless network.
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Print the Network Configuration List
- 46When scanning a document to be copied or faxed, the LCD shows "Out of Memory."
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Load photo paper into my machine.
- 49I am unable to change my Brother machine's Receive Mode.
- 50Will my Brother machine work with Voice Over Internet Protocol (VoIP)?