FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4How to identify your Operating System (OS).
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I print from or scan to Android™ Smartphone?
- 7One or more of my colors are not printing (blank). What can I do?
- 8How do I clear the message "PAPER JAM" from the display?
- 9Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 14How do I know which side up my photo paper should be in the tray?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Can I confirm that the FAX was sent correctly?
- 18Pre-Required Procedures (Linux)
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22I'm using MagicJack and am having problems sending or receiving faxes.
- 23Protect your Brother machine against unauthorised access over the network
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25How do I clear Machine Error 46?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Can I set my Brother machine to forward the faxes I receive to another location?
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30What is Distinctive Ring and how do I program it?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35Why doesn't the machine answer when receiving a call?
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Can I use voice mail on the same line as my Brother machine?
- 38Can third party ink be used to refill the ink cartridges?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43How many times will my Brother machine automatically redial a number?
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".