FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7Pre-Required Procedures (Linux)
- 8The printer status is Offline or Paused.
- 9Does NC-2200w work with Windows Vista?
- 10"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 11How to identify your Operating System (OS).
- 12I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 13What driver package format is supported by my Linux distribution?
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17Functions supported in the Windows 7 built-in drivers
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19How do I factory reset the print server?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Discover the MAC address of the Brother network card
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I can print but cannot scan via network. (For Macintosh)
- 28My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 34What is Distinctive Ring and how do I program it?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36Why doesn't the machine answer when receiving a call?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What is the Network Shared printing?
- 40I am sharing my Brother machine. I can print but cannot scan.
- 41Verify if the Brother machine has a dial tone
- 42How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 46Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49I'm unable to access the memory (media) card in the media slot. What can I do?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)