FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Replace Ink
- 4Paper Jam
- 5Load photo paper into my machine.
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How do I know which side up my photo paper should be in the tray?
- 10How do I load envelopes into my machine?
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13How to identify your Operating System (OS).
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Delete print jobs from the print queue.
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23The printer status is Offline or Paused.
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25What is Distinctive Ring and how do I program it?
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Can I print from or scan to Android™ Smartphone?
- 29Scan and save a document in PDF format (Scan to File)
- 30Can I use voice mail on the same line as my Brother machine?
- 31Scan a document into ScanSoft™ PaperPort™ 11SE
- 32My printed documents are missing colors.
- 33My printed documents are missing black.
- 34Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38Change the printer driver settings (Windows/macOS)
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Wrong Paper Size
- 41Can third party ink be used to refill the ink cartridges?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50When I make a copy the image or text is cut off. What can I do?