FAQs & Troubleshooting
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109 Results
- 1The label is skipped when printing.
- 2The printing position of small label is incorrect.
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The left or right side of the label is not printed correctly.
- 5How to load the Media
- 6How to load the Ribbon
- 7How to install the Windows driver via Wi-Fi®/ wired network
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9How to add a new stock from the Seagull driver
- 10The label wraps around the platen roller when using the cutter.
- 11How to change the printer code page
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13I cannot connect my machine to the wireless network.
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16Using the CommTool (for Windows)
- 17When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 18The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 19How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 20How to update firmware to all printers on the same subnet at the same time
- 21How to transfer the print programs or templates using FBPL commands
- 22How to adjust the cut position (For Windows)
- 23BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 24I cannot install the Windows driver.
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27How to change the speed and density in BarTender
- 28How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 29The time on the printer is incorrect.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31How to connect the printer to your computer
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 33The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 34How to execute the printer configuration (Self-test) to debug
- 35Printing the printer configuration (Self-test)
- 36How to update the firmware
- 37How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 38When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 39How to clean the Print Head
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44Where can I find the printer's network settings, such as IP address?
- 45How to skip the AUTO.BAS program only one time by directly operating the printer
- 46How to adjust the printout position
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How to clean the Platen Roller
- 49(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 50Printing is not possible.