FAQs & Troubleshooting
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110 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3How to adjust the cut position (For Windows)
- 4How to install the Windows driver via Wi-Fi®/ wired network
- 5How to connect the printer to your computer
- 6How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7Printing is not possible.
- 8I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 9BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 10The printing position of small label is incorrect.
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 14Using the CommTool (for Windows)
- 15How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 16When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 17The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 18How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20I cannot install the Windows driver.
- 21How to install the Windows driver via Wi-Fi®/ wired network
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23The left or right side of the label is not printed correctly.
- 24The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 25The time on the printer is incorrect.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27The label is skipped when printing.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 30Printing the printer configuration (Self-test)
- 31How to change the printer code page
- 32How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 33How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How do I uninstall the printer driver?
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39How to add a new stock from the Seagull driver
- 40How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44Memory full error occurred.
- 45Where can I find the printer's network settings, such as IP address?
- 46How to execute the printer configuration (Self-test) to debug
- 47How to change the speed and density in BarTender
- 48How to update the firmware
- 49How to update firmware to all printers on the same subnet at the same time
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)