FAQs & Troubleshooting
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204 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2How do I transfer label or slip templates?
- 3What is the default User ID and Password for BRAdmin Light or Professional?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Printing is not possible. (USB connection)
- 6The Status LED lamp on the printer is flashing in red.
- 7Where can I download the latest P-touch Editor for Mac?
- 8What iOS mobile application can I use?
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11Which interface cable can I use?
- 12Where can I find my Brother printer's serial number?
- 13How can I install the printer driver only? (for Windows)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 17How do I transfer label templates with P-touch Transfer Express?
- 18What Android™ mobile application can I use?
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20Where can I download Brother iPrint&Label? (iPrint&Label)
- 21How do I install the software from the CD-ROM? (for Mac)
- 22While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 23The printer does not print.
- 24The power button does not light up.
- 25How to identify the printer's firmware version
- 26Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 27How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 28Can I use the app with my iPad? (iPrint&Label)
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How do I reset network setting?
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 36I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 37Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 38How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 39(Video) Small characters or thin lines are printed faintly.
- 40Can I change the barcode protocol inside the templates? (iPrint&Label)
- 41Poor print quality when printing on narrow labels. (iPrint&Label)
- 42How do I install/change the label roll?
- 43How to open the Devices and Printers window
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47What are the cleaning sheets for? When do I use them?
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 50P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)