FAQs & Troubleshooting
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195 Results
- 1How do I transfer label or slip templates?
- 2Where can I download the latest P-touch Editor for Mac?
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4How do I transfer label templates with P-touch Transfer Express?
- 5Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11A different IP address is assigned every time the product is booted.
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 15Where can I find my Brother printer's serial number?
- 16How to delete the registry information and files related to the printer driver
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19Suddenly my print server stopped printing.
- 20I have an occasional printing problem.
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22Print free-length labels with the set length (Linux®)
- 23How do I print labels with higher quality? (P-touch Editor 3.2 for Mac)
- 24Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 25How do I reset the PS-9000 to factory default settings?
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27Printing is not possible. (USB connection)
- 28I cannot discover the product with the configuration utility.
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30How do I uninstall the printer driver?
- 31(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 34How do I create a Banner Label using DK-2205 or similar? (P-touch Editor 5.x for Windows)
- 35I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 38How to open the Devices and Printers window
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41The paper settings specified from the server computer are not reflected on the client computer.
- 42When I try to print a label, it comes out blank. (for Mac)
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 45How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 46Printing is not possible. (P-touch Editor 5.0 for Mac)
- 47How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 48How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)