FAQs & Troubleshooting
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170 Results
- 1Replace Drum
- 2What is the recommended paper?
- 3Jam 2-sided
- 4Replace Toner
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Load paper in the paper tray
- 8Jam MP Tray
- 9What is Brother iPrint&Scan?
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Jam Tray / Jam Tray 1 / Jam Tray 2
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Jam Rear
- 15I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Replace Laser
- 182-sided Disabled
- 19Replace Belt
- 20Replace WT Box
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Jam Inside
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25How to identify your Operating System (OS).
- 26Print Unable XX
- 27Toner Low
- 28What kind of memory can I use?
- 29The printer status is Offline or Paused.
- 30Delete print jobs from the print queue.
- 31Drum Stop
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Adjust color settings by using the custom setting in the printer driver
- 35Replace PF Kit xx
- 36Print both sides of paper or a booklet automatically
- 37Install extra memory
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Can I print on transparencies e.g. for overhead projectors?
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45Condensation
- 46Drum !
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48Cartridge Error
- 49Belt End Soon
- 50Cooling Down