FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Size Error DX or Size Error 2-sided
- 2How to identify your Operating System (OS).
- 3What is the default password for my BRAdmin or Web Based Management?
- 4(Video) Paper is Jammed in the Back of the Machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9No Toner
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Paper is Jammed inside the Machine
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14What is the default password for my Brother machine?
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17What driver package format is supported by my Linux distribution?
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Check the firmware version.
- 20Control Printer Driver settings (only available for Windows)
- 21Media Type Mismatch or Media Mismatch
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23(Video) Set up your Brother machine
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25Drum !
- 26(Video) Paper is Jammed in the MP tray
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29Wrong Toner or Wrong Toner Cartridge
- 30Enable the Brother machine's network interface.
- 31Delete print jobs from the print queue.
- 32Cannot Print ##
- 33Toner Low or Prepare New Toner Cartridge
- 34Use Universal Print (Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Install the Mailbox.
- 37Poor fixing
- 38Toner specks
- 39(Video) Paper is Jammed in the Paper Tray
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44I cannot print full-page photos or images using Email Print.
- 45Check the remaining ink or toner level (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49Discover the MAC address of the Brother network card
- 50Change the printer driver settings (Windows)