FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Functions supported in the Windows 7 built-in drivers
- 6Does NC-2200w work with Windows Vista?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11What is the recommended paper?
- 12How do I factory reset the print server?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15How do I install the Optional Tray Unit? - For USA and Canada
- 16How do I change the print server password?
- 17All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 18Printouts have wrinkles or creases.
- 19Can I print using the IPP protocol on Windows XP?
- 20How do I install additional memory?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23What do the LED indications mean?
- 24What can happen if the wrong paper is used in your machine.
- 25The printer status is Offline or Paused.
- 26The paper is skewed when it's printed.
- 27What kind of paper can I use?
- 28Printouts have a curl or wave.
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30What is the printable area per page?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Change the printer driver settings (Windows/macOS)
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34What kind of memory can I use?
- 35What is UPnP and SSDP?
- 36Printouts (envelopes) have creases.
- 37The printed letters are slanted, positioned incorrectly.
- 38I cannot print from my computer via USB.
- 39I updated the Web BRAdmin and cannot enable the logging function.
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41How do I clear paper jams?
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43What is a "Generic PCL Driver"?
- 44White lines appears down the page.
- 45What are the expected yields of the consumables?
- 46Open the Control Panel (For Windows)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 49Why does the Drum LED blink ?
- 50How can I clean the corona wire of the drum unit?