FAQs & Troubleshooting
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219 Results
- 1How do I replace the Waste toner box?
- 2What is Brother iPrint&Scan?
- 3How do I clear the message "Print Unable 32" from the LCD display?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10"JAM MP TRAY" error appears on the LCD. What should I do?
- 11Can I print from or scan to Android™ Smartphone?
- 12Printouts have a curl or wave.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16How do I replace the Belt Unit?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19"JAM REAR" error appears on the LCD. What should I do?
- 20Replace the drum unit.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Delete print jobs from the print queue.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26Replace the drum unit.
- 27What can happen if the wrong paper is used in your machine.
- 28What are the expected yields of the consumables?
- 29Replace the toner cartridge
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Protect your Brother machine against unauthorised access over the network
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Print the Network Configuration List.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Wireless Setup Assistant
- 41Change the printer driver settings (Windows/macOS)
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 43How do I improve the color density? (Print Calibration)
- 44Is my Brother machine compatible with Windows Vista?
- 45I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 46"JAM INSIDE" error appears on the LCD. What should I do?
- 47How do I factory reset the network settings?
- 48What is the BRAdmin Professional software used for?
- 49The printer status is Offline or Paused.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.