FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Turn the Toner Save Mode on or off.
- 5Verify the Brother machine connected to the Wireless Network (For Windows)
- 6How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 7What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 8Print the Network Configuration List
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What is Brother iPrint&Scan?
- 14Print on plain paper or bond paper from the Manual feed slot
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Print on envelopes, labels or thick paper from the Manual feed slot
- 17Check the IP addresses of your PC and the Brother machine
- 18How to identify your Operating System (OS).
- 19Wireless Setup Assistant
- 20I get a TS error when trying to print on a wireless network.
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Change the printer driver settings (Windows/macOS)
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25What kind of paper can I use?
- 26Reset the network settings to the factory default
- 27Print data directly from the USB flash memory drive
- 28I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 29Create the file for direct printing
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31"Offline" appears on the Status Monitor.
- 32Jam Rear
- 33Jam Tray 1
- 34What can happen if the wrong paper is used in your machine.
- 35What is the printable area per page?
- 36I'm having a problem with the print quality. How can I resolve it?
- 37Clean the drum unit
- 38Protect your Brother machine against unauthorised access over the network
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42The printer prints unexpectedly or it prints garbage data.
- 43Jam Inside
- 44Install extra memory
- 45Can I print on transparencies e.g. for overhead projectors?
- 46Can I use AirPrint with my Brother machine?
- 47Discover the MAC address of the Brother network card
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49Belt End Soon
- 50What is the recommended paper?