FAQs & Troubleshooting
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163 Results
- 1Print a Test page
- 2Replace WT (waste toner) Box
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Belt unit
- 5Turn the Toner Save Mode on or off.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Change the printer driver settings (Windows/macOS)
- 8Adjust color settings by using the custom setting in the printer driver
- 9Jam Tray 1
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11The printer status is Offline or Paused.
- 12Print on plain paper or bond paper from the Manual feed slot
- 13I'm having a problem with the print quality. How can I resolve it?
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 16Jam Inside
- 17The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19Jam Rear
- 20Install extra memory
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22No Belt Unit
- 23What kind of paper can I use?
- 24What kind of memory can I use?
- 25Delete print jobs from the print queue.
- 26How to identify your Operating System (OS).
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28Carry out calibration to improve the color density
- 29The paper is skewed when it's printed.
- 30No Waste Toner
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32The printer prints unexpectedly or it prints garbage data.
- 33I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from DOS applications? What printer driver emulation can be used?
- 36What is the BRAdmin Professional software used for?
- 37Print on envelopes, labels or thick paper from the Manual feed slot
- 38Clean the drum unit
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The color of printouts are not what I expected.
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Drum Error (Drum!)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Belt End Soon
- 47WT Box End Soon
- 48Replace Drum
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50What is the printable area per page?