FAQs & Troubleshooting
![]() |
Popular |
218 Results
- 1Adjust the default preferences of my printer driver (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 4REPLACE TONER
- 5REPLACE DRUM
- 6Reset the print server to the default factory settings.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9JAM INSIDE
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11MANUAL FEED
- 12The printer prints unexpectedly or it prints garbage data.
- 13The printer status is Offline or Paused.
- 14JAM DUPLEX
- 15What is Brother iPrint&Scan?
- 16Print the Network Configuration page.
- 17FRONT COVER OPEN or FUSER COVER OPEN
- 18MEMORY FULL
- 19Change the printer driver settings (Windows/macOS)
- 20JAM REAR
- 21The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 22"Offline" appears on the Status Monitor.
- 23JAM TRAY 1
- 24Use the Network Connection Repair Tool (Windows)
- 25NO PAPER T1
- 26Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 27What do the LED indications mean?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29TONER LOW
- 30I cannot connect my machine to the wireless network (For Windows)
- 31Can I use AirPrint with my Brother machine?
- 32How to identify your Operating System (OS).
- 33FUSER ERROR
- 34Print on labels and envelopes from the manual feed slot.
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37What is Toner Continue Mode?
- 38DRUM STOP
- 39What kind of paper can I use?
- 40Can I print from or scan to Android™ Smartphone?
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42NO TONER
- 43What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 44Discover the MAC address of the Brother network card
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46SERVICE CALL
- 47Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 48DRUM ERROR
- 49Clear paper jams.
- 50Delete print jobs from the print queue.