FAQs & Troubleshooting
Popular |
156 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Delete print jobs from the print queue.
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7What kind of USB cable should I use?
- 8Why does the Drum LED light?
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10The printer prints unexpectedly or it prints garbage.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14The printed letters are slanted, positioned incorrectly.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18The machine does not print anything.
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20How to identify your Operating System (OS).
- 21What kind of paper should I avoid?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Can I print from DOS applications?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25What do the LED indications mean?
- 26Uninstall the printer drivers (For Windows)
- 27What driver package format is supported by my Linux distribution?
- 28Functions supported in the Windows 7 built-in drivers
- 29The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 30What kind of labels and transparencies can I use?
- 31What kind of memory can I use?
- 32I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 33Printouts have wrinkles or creases.
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I cannot print from my computer via USB.
- 39Why are the alarm and data lights blinking?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Can I print from or scan to Android™ Smartphone?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46What kind of envelopes should I avoid?
- 47I cannot print from Mac OS X.
- 48How can I change the IP address using the ARP and PING commands?
- 49What kind of paper can I use?
- 50Printouts have a curl or wave.