FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the the versatile magnetic frame [Video instructions]
- 3How to set up the cap frame. [Video instructions]
- 4How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 5How to Embroider on Cap. [Video instructions]
- 6Maintenance (Cleaning around the needle plate) [ Video ]
- 7"Wiper error." message appears on the LCD. What does it mean and how do I clear it?
- 8How to Embroider on Pet Collar. [Video instructions]
- 9"Change to a larger embroidery frame." message appears on the LCD. What does it mean?
- 10How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 11How to use the Round frame (PRPRFK1) [Video instructions]
- 12How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 13How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 14How to set up the cap frame driver. [Video instructions]
- 15Maintenance (Clean the hook) [ Video ]
- 16The App shows the message "No Supported Machines Found".
- 17How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 18Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 19"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 20Maintenance (Oiling the machine) [ Video ]
- 21Maintenance (Cleaning the bobbin case) [ Video ]
- 22There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 23Data cannot be saved to the machine
- 24"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 25How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 26Introducing Brother My Stitch Monitor application
- 27How do I adjust the tension of the upper thread ?
- 28How to Embroider on Bag. [Video instructions]
- 29How to Embroider on Clothes. [Video instructions]
- 30Maintenance (Cleaning around the needle plate)
- 31Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 32Multiple data cannot be transferred to the machine at once
- 33"Cannot connect to the PC. Please check the network connection." message appears on the LCD. What does it mean?
- 34The monitoring app on the smart device receives the notification items I do not need.
- 35"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 36Maintenance (Cleaning the thread paths of the upper threads)
- 37Data cannot be saved to a USB flash drive
- 38"Go to Embroidering Screen and press the unlock key." message appears on the LCD. What does it mean?
- 39How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 40"Failed to save file." message appears on the LCD. What does it mean?
- 41How do I thread the machine? (Threading the upper thread)
- 42"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 43"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 44"The pattern extends out of the pattern area. Change position of the pattern and scan the new area." message appears on the LCD. What does it mean?
- 45"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 46The pattern transferred from the Artspira app does not appear on the screen of the machine
- 47How to unsubscribe from Artspira
- 48How do I change the thread spool easily?
- 49The App shows the message "Settings screen".
- 50How do I delete short stitches ?