FAQs & Troubleshooting
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304 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3(Video) Load A4/Letter paper
- 4What is Brother iPrint&Scan?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Copy on Both Sides of the Paper (2-sided Copy)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Curled or wavy
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Print on Both Sides of the Paper (Macintosh)
- 17Load Paper in the Multi‑purpose Tray (MP Tray)
- 18Paper is Jammed in the Back of the Machine
- 19I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 20Print on Both Sides of the Paper (Windows®)
- 21(Video) Set up your Brother machine
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Paper is Jammed inside the Machine
- 24Paper is Jammed in the MP tray
- 25Image skewed
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Send an Email with User Authentication
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30How to identify your Operating System (OS).
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Easy Scan to E-mail
- 33Printing/ Scanning with a mobile device
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Use Universal Print (Windows)
- 36(Video) Unpack your Brother machine
- 37The printer status is Offline or Paused.
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Configure the Store Print Log to Network Settings Using Web Based Management
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Clean the Drum Unit
- 44Reset the Drum Counter
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 50I cannot find some option in the Printing preferences. (For Windows)