FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Duplex (two-sided) scan
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Scan and save a document in PDF format (Scan to File)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21Protect your Brother machine against unauthorised access over the network
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Configure and use the Scan to OCR feature in Windows.
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25Is my Brother machine compatible with Windows Vista?
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 31Tips for copy/scanning and preventing document jams
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Printouts have wrinkles.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39How do I clear the message "Jam Rear" from the LCD display?
- 40Spots are printed at 75mm.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42What is the recommended paper?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Adjust color settings by using the custom setting in the printer driver
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48How do I turn off/on the Toner Save Mode?
- 49Delete print jobs from the print queue.
- 50Can I print on transparencies e.g. for overhead projectors?