FAQs & Troubleshooting
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279 Results
- 1How to load numbered checks or forms in the paper tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Can I print from or scan to Android™ Smartphone?
- 7What is Brother iPrint&Scan?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17How can I clear the "Scanner Locked" error message?
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30The printer status is Offline or Paused.
- 31Scan and save a document in PDF format (Scan to File)
- 32Pre-Required Procedures (Linux)
- 33Protect your Brother machine against unauthorised access over the network
- 34Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36How do I install the Optional Tray Unit?
- 37What driver package format is supported by my Linux distribution?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41How can I prevent public access to certain features on my Brother machine?
- 42What kind of memory can I use?
- 43Wrinkles or creases
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Use the Universal Printer Driver for PCL
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?