FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3No Paper
- 4Toner Low or Prepare New Toner Cartridge
- 5"Offline" appears on the Status Monitor.
- 6JAM INSIDE
- 7MANUAL FEED
- 8The printer status is Offline or Paused.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Jam Rear
- 12How to identify your Operating System (OS).
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16JAM DUPLEX
- 17What is Brother iPrint&Scan?
- 18Print Unable
- 19Clean the paper pick-up roller (video instructions available)
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 24Duplex Disabled
- 25Cover is Open
- 26What is the recommended paper?
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Can I use AirPrint with my Brother machine?
- 29Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 30Document Jam
- 31Drum End Soon
- 32JAM TRAY 1
- 33Reset the network settings to the factory default
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Scan Unable
- 39Clean the drum unit
- 40Curled (video instructions available)
- 41Drum Error (Drum!)
- 42Print on envelopes, labels, or thick paper from the manual feed slot.
- 43What driver package format is supported by my Linux distribution?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Check Connection
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I can print but cannot scan via network. (For Windows)
- 48What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50Open the Control Panel (For Windows)