FAQs & Troubleshooting
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253 Results
- 1Replace Toner
- 2REPLACE DRUM
- 3No Paper
- 4Toner Low or Prepare New Toner Cartridge
- 5What is Brother iPrint&Scan?
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7"Offline" appears on the Status Monitor.
- 8JAM INSIDE
- 9The printer status is Offline or Paused.
- 10How to identify your Operating System (OS).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17JAM TRAY 1
- 18Drum Stop
- 19JAM DUPLEX
- 20Can I print from or scan to Android™ Smartphone?
- 21Curled (video instructions available)
- 22I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 23I cannot print from my computer via USB.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Cover is Open
- 29MANUAL FEED
- 30Jam Rear
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Print Unable
- 34Drum End Soon
- 35NO TONER
- 36Clean the paper pick-up roller (video instructions available)
- 37Document Jam
- 38Delete print jobs from the print queue.
- 39What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Drum Error (Drum!)
- 41Check Connection
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 44Can I use AirPrint with my Brother machine?
- 45Scan Unable
- 46Size mismatch
- 47What driver package format is supported by my Linux distribution?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Duplex Disabled
- 50Cannot print after a Windows 10 update (June 2020)