FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I make copies using my Brother machine?
- 3How do I know which side up my photo paper should be in the tray?
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 6How do I load envelopes into my machine?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Replace Ink
- 10Delete print jobs from the print queue.
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12The printer status is Offline or Paused.
- 13The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Scan and save a document in PDF format (Scan to File)
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Where is the USB port on the machine?
- 24Improve poor print quality.
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 34Paper Jam
- 35Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37"Offline" appears on the Status Monitor.
- 38I cannot print from my computer via USB.
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40Scan a document in Mac OS X 10.7.
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42Pre-Required Procedures (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Install PaperPort™ 12SE / 14SE onto Windows 10.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Open the Status Monitor
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Locate files scanned with ControlCenter3 (For Windows)