FAQs & Troubleshooting
![]() |
Popular |
213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9Replace Ink
- 10How do I load envelopes into my machine?
- 11I cannot make borderless prints.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Change the printer driver settings (Windows/macOS)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 18"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 19What driver package format is supported by my Linux distribution?
- 20Is my Brother machine compatible with Windows Vista?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24Which E-mail packages are compatible with ControlCenter3?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Open the Status Monitor
- 27How do I know which side up my photo paper should be in the tray?
- 28Pre-Required Procedures (Linux)
- 29Delete print jobs from the print queue.
- 30How do I clear the message "Cannot Detect" from the display?
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The edge of glossy paper is smudged.
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37I cannot print from my computer via USB.
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Can I use AirPrint with my Brother machine?
- 41How to identify your Operating System (OS).
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Scan a document in Windows 8 and Windows 10.
- 47Where is the USB port on the machine?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Set the date and time
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)