FAQs & Troubleshooting
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324 Results
- 25111/07/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25211/07/2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 25311/07/2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25411/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 25511/04/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 25611/04/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 25711/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25811/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25910/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 26010/31/2011I'm using Macintosh. What is the PreScan option used for?
- 26109/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 26208/05/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 26307/04/2011Can I use voice mail on the same line as my Brother machine?
- 26406/28/2011I am unable to change my Brother machine's Receive Mode.
- 26506/24/2011Set the Brother machine to prevent public access to certain features.
- 26606/15/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26706/14/2011How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 26805/24/2011Why are the faxes I send always received with a black vertical line down the page?
- 26905/24/2011Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27005/24/2011What is the "Station ID" and how do I set it?
- 27105/24/2011How do I factory reset the network settings?
- 27204/28/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 27304/26/2011Send a fax without scanning the documents into memory.
- 27404/15/2011Improve my Brother machine's copy quality.
- 27504/14/2011Make my copied images lighter or darker.
- 27602/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 27701/25/2011Delete numbers stored in my Brother machine's Caller ID History.
- 27801/13/2011Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 27912/23/2010How does my telephone company's Caller ID feature work with my Brother machine?
- 28012/23/2010How do I send the same fax to multiple fax numbers? (Broadcasting)
- 28112/10/2010I cannot remove red-eye.
- 28211/15/2010The print speed is very slow when I use XML Paper Specification Printer Driver.
- 28311/15/2010Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28411/15/2010When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 28511/15/2010I cannot print over a network using the XML Paper Specification Printer Driver.
- 28611/15/2010Create or view a XML Paper Specification document
- 28711/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28810/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 28909/27/2010Glossy Paper does not feed correctly. What can I do?
- 29009/23/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 29109/23/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29209/23/2010Print the Network Configuration List
- 29309/09/2010Configure a cover page for PC-FAX.
- 29409/09/2010Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 29509/03/2010I'm having problems sending a fax overseas.
- 29608/27/2010When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29708/19/2010I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 29808/19/2010Where can I find the ink cartridges for my new Brother machine?
- 29907/22/2010Where do I find manuals for my Brother machine?
- 30006/21/2010When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?