FAQs & Troubleshooting
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279 Results
- 20109/23/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 20209/23/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20309/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 20406/15/2010I can receive a fax, but cannot receive a telephone call.
- 20506/02/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20604/13/2010Functions supported in the Windows 7 built-in drivers
- 20703/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 20802/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20902/09/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 21012/16/2009Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 21111/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21211/06/2009One or more of my colors are not printing (blank). What can I do?
- 21310/23/2009Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21410/09/2009Glossy Paper does not feed correctly. What can I do?
- 21509/04/2009How do I know which receive mode to select?
- 21609/02/2009I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 21708/04/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21807/17/2009I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21907/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22006/29/2009How do I factory reset the print server?
- 22106/04/2009Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 22205/19/2009I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22303/26/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 22403/23/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22501/13/2009What is Distinctive Ring and how do I program it?
- 22612/16/2008What does "COMM.ERROR" on the LCD display mean?
- 22710/09/2008Why is it necessary for my machine to go through regular cleaning cycles?
- 22812/04/2007I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22910/29/2007Does NC-2200w work with Windows Vista?
- 23010/26/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23108/20/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23206/27/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 23306/26/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 23406/01/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 23503/15/2007I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 23612/08/2006I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23711/21/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23810/03/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 23910/03/2006What is Multi-Function Link Pro Suite?
- 24009/21/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 24109/07/2006How do I program the date and time?
- 24209/05/2006I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 24308/29/2006Can I confirm that the FAX was sent correctly?
- 24408/29/2006Can I reduce the size of a received fax on this machine?
- 24508/24/2006How do I clean the Scanner to improve the copy or fax quality?
- 24608/24/2006Is there any way to view how much ink is remaining?
- 24708/24/2006Why are my sent faxes always received with a black vertical line down the page?
- 24808/22/2006Can I still receive faxes or calls when the machine is switched off?
- 24908/21/2006Why can't I print when an ink cartridge is empty?
- 25008/18/2006Is there any way to reduce Ink consumption?