FAQs & Troubleshooting
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279 Results
- 15102/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 15201/28/2013The keys on the control panel do not respond.
- 15301/11/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 15401/08/2013How do I know the current network configuration?
- 15511/15/2012The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 15610/17/2012Use my telephone provider's voice mail service on the same line as my Brother machine
- 15708/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15807/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 15907/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16007/18/2012Load paper into my Brother machine's paper tray.
- 16106/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16206/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 16306/06/2012Adjust my Brother machine's volume settings.
- 16405/14/2012Print a report that will show a listing of faxes I sent and received
- 16505/11/2012Scan a document from a Windows Vista application
- 16603/02/2012Clear the paper jam or printer jam.
- 16711/22/2011My Brother machine has no power. What can I do?
- 16811/22/2011I am having issues with the paper feed. What can I do?
- 16911/22/2011When I print, the pages are smudged with ink. What should I do?
- 17011/16/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 17111/16/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 17211/16/2011I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 17311/15/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17411/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 17511/15/2011Which E-mail packages are compatible with ControlCenter3?
- 17611/15/2011I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 17711/08/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17811/08/2011Scan a document from the Windows Vista Photo Gallery
- 17911/07/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18011/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 18111/04/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 18211/04/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 18311/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18411/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18510/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 18609/28/2011Scan a document in Mac OS X 10.6.
- 18709/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 18808/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18908/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19008/05/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 19107/25/2011Send a fax
- 19207/14/2011I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. What can I do?
- 19306/15/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19404/28/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 19502/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 19601/11/2011How do I adjust the number of times my Brother machine rings before it answers?
- 19711/08/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19811/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19910/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 20010/21/2010How do I clear Machine Error 46?