FAQs & Troubleshooting
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287 Results
- 15105/11/2015I'm using Windows and the print speed is too slow. What can I do?
- 15205/11/2015Why can't I print when an ink cartridge is empty?
- 15305/11/2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 15405/11/2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15505/11/2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 15611/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15711/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 15811/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15911/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16009/19/2014Why doesn't my Brother machine have a dial tone?
- 16109/19/2014Scan a document in Mac OS X 10.6.
- 16206/04/2014The edge of glossy paper is smudged.
- 16302/20/2014Check the firmware version.
- 16401/29/2014When I print photos, the color quality is not good.
- 16501/27/2014One or more of my colors are not printing (blank). What can I do?
- 16601/27/2014Improve poor print quality.
- 16701/27/2014How do I replace the Ink Cartridge?
- 16801/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 16901/17/2014Change the user interface of ControlCenter3
- 17001/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17101/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 17201/17/2014Scan an image and insert it in a Windows XP application
- 17301/17/2014Scan a document from a Windows XP application
- 17405/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 17505/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 17605/14/2013How do I clear the message "INK EMPTY" from the display?
- 17705/13/2013How do I clean the Scanner to improve the copy or fax quality?
- 17804/25/2013Verify if the Brother machine has a dial tone
- 17904/25/2013I am experiencing problems sending a fax.
- 18004/25/2013Why doesn't the machine answer when receiving a call?
- 18104/25/2013Clear the message "Awaiting Redial"
- 18202/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 18301/28/2013The keys on the control panel do not respond.
- 18401/11/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 18501/08/2013How do I know the current network configuration?
- 18612/25/2012Unable to Print on Photo Paper from Tray 2
- 18711/19/2012I cannot make borderless prints.
- 18808/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18907/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19006/29/2012What is Distinctive Ring and how do I program it?
- 19106/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19206/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 19305/11/2012Scan a document from a Windows Vista application
- 19405/11/2012Where can I find my Brother machine's serial number?
- 19504/26/2012Where is the USB port on the machine?
- 19601/19/2012"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 19711/15/2011How does my telephone company's Caller ID feature work with my Brother machine?
- 19811/15/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19911/15/2011I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 20011/15/2011When I print, the pages are smudged with ink. What should I do?