FAQs & Troubleshooting
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262 Results
- 101I cannot install the driver when using the Driver Install Tool. (Linux)
- 102What driver package format is supported by my Linux distribution?
- 103Large characters are printed incorrectly. (Linux)
- 104Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 105Check the firmware version.
- 106The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 107The printer status is Offline or Paused.
- 108I can receive a fax, but cannot receive a telephone call.
- 109When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 110How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 111Scan a document from the Windows Vista Photo Gallery
- 112Scan a document into ScanSoft™ PaperPort™ 11SE
- 113The keys on the control panel do not respond.
- 114After I installed Sun JavaVM, some applications will not work correctly.
- 115How do I clear paper jams at the back of the machine?
- 116What is the "Station ID" and how do I set it?
- 117How can I prevent public users from changing the settings of my Brother machine?
- 118Where do I find manuals for my Brother machine?
- 119Cannot print after a Windows 10 update (June 2020)
- 120I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 121I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 122My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 123The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 124I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 125The driver installation finished successfully but I cannot print. (Linux)
- 126I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 127When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 128I cannot scan when using SELinux (Security-Enhanced Linux)
- 129I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 130Delete a network scanner entry. (Linux)
- 131How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 132I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 133I want to print using CUPS while keeping SELinux enabled. (Linux)
- 134Install the built-in drivers (For Windows 8 and Windows 10)
- 135The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 136Open the "Scanners and Cameras" and Properties.
- 137I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 138I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 139What is the maximum number of recipients when broadcasting a fax?
- 140The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 141Duplex Copy (1-sided to 2-sided)
- 142Why doesn't my Brother machine have a dial tone?
- 143Verify if the Brother machine has a dial tone
- 144I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 145I cannot scan via USB. (Mac OS X)
- 146What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 147I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 148I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 149I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 150When I do a broadcast, the resolution is not the same as the resolution I saved in the scan profile of a group member. Why?