FAQs & Troubleshooting
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261 Results
- 10111/08/2018Scan a document and open the scanned image with a graphics application (For Windows)
- 10211/08/2018Scan a document and open the scanned image with a graphics application (For Macintosh)
- 10311/08/2018Scan and save a document in PDF format for Windows (Scan to File)
- 10410/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10509/19/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10607/17/2018Manual Feed
- 10707/17/2018Poor fixing
- 10807/17/2018What kind of paper can I use?
- 10907/17/2018Print on envelopes, labels, or thick paper from the manual feed slot.
- 11007/17/2018White lines across the page
- 11107/13/2018Hollow print
- 11204/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11311/21/2016Replace Toner
- 11409/08/2016Unable to Scan / Scan Unable
- 11507/15/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11603/25/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 11703/25/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11803/25/2016Windows 10 Support Information
- 11903/25/2016Possible solutions for print quality issues
- 12003/25/2016Combine multiple scanned documents into a single file with PaperPort™
- 12103/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12203/25/2016What is the difference between the toner cartridge and the drum unit?
- 12303/25/2016Can I use AirPrint with my Brother machine?
- 12403/25/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12503/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12603/25/2016Can I print from or scan to Android™ Smartphone?
- 12703/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12803/24/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 12903/24/2016Print Unable or Print Unable XX
- 13003/24/2016TONER ENDED
- 13103/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13203/24/2016Is my Brother machine compatible with third party print servers?
- 13303/24/2016I cannot scan via USB. (Mac OS X)
- 13403/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13503/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 13603/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13703/24/2016Size mismatch
- 13803/24/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 13903/24/2016Scan a document in Mac OS X 10.7.
- 14003/24/2016Drum End Soon
- 14103/24/2016Lines across the page
- 14203/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 14303/23/2016What can happen if the wrong paper is used in your machine.
- 14404/06/2015Is my Brother machine compatible with Windows Vista?
- 14503/19/2015Send the same fax to more than one number at a time. (Broadcasting)
- 14611/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 14711/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14811/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14911/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15009/19/2014Why doesn't my Brother machine have a dial tone?