FAQs & Troubleshooting
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357 Results
- 101I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 102Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 103Locate files scanned with ControlCenter2 (For Macintosh)
- 104I'm using MagicJack and am having problems sending or receiving faxes.
- 105I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 106When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 107When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 108Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 109Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 110Can I change the amount of time my Brother machine stays in each mode?
- 111When I receive faxes with Auto Reduction ON, the left side of the document is cut off. What should I do?
- 112What is Ad-hoc mode?
- 113I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 114Change the user interface of ControlCenter3
- 115Which E-mail packages are compatible with ControlCenter3?
- 116I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 117My printed documents are missing colors.
- 118Where is the USB port on the machine?
- 119Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 120I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 121Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 122I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 123I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 124A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 125What is the Network Shared printing?
- 126Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 127I can print but cannot scan via network. (For Windows)
- 128Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 129How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 130Cleaning the print head.
- 131Print the received faxes that are stored in memory.
- 132Uninstall the drivers. (Mac OS X 10.5)
- 133I cannot print using my Brother machine on a wireless network (Mac)
- 134Check the firmware version.
- 135Protect your Brother machine against unauthorised access over the network
- 136Install the built-in drivers (For Windows 8 and Windows 10)
- 137Program my machine to send a fax later in the day.
- 138The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 139Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 140Can I use AirPrint with my Brother machine?
- 141When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 142Can I print directly onto DVDs or CDs?
- 143How do I clear the message "Cannot Detect" from the display?
- 144Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 145I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 146Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 147When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 148Create or view a XML Paper Specification document
- 149I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 150I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.