FAQs & Troubleshooting
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306 Results
- 10101/24/2019When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 10201/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10301/24/2019All print jobs are aborted and nothing is printed. (Linux)
- 10401/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10501/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10601/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10712/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10811/14/2018I am sharing my Brother machine. I can print but cannot scan.
- 10910/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11007/23/2018Use the Network Connection Repair Tool (Windows)
- 11107/05/2018Windows 7 Support Information
- 11210/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 11311/16/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 11404/01/2016I'm using Macintosh. What is the PreScan option used for?
- 11503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11603/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11803/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11903/25/2016What is the Network Shared printing?
- 12003/25/2016Discover the MAC address of the Brother network card
- 12103/25/2016Can I print from or scan to Android™ Smartphone?
- 12203/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12303/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12403/24/2016Is my Brother machine compatible with third party print servers?
- 12503/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12603/24/2016I cannot scan via USB. (Mac OS X)
- 12703/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12803/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12903/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13003/24/2016Scan a document in Mac OS X 10.7.
- 13103/24/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 13203/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 13303/23/2016What is the BRAdmin Professional software used for?
- 13408/25/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 13504/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13604/03/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13711/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13811/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13909/19/2014Why doesn't my Brother machine have a dial tone?
- 14009/19/2014Scan a document in Mac OS X 10.6.
- 14106/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 14206/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14306/04/2014The edge of glossy paper is smudged.
- 14402/20/2014Check the firmware version.
- 14502/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14602/07/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 14701/29/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 14801/27/2014How do I set up a group for broadcasting faxes?
- 14901/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 15001/27/2014How do I store received faxes in memory?