FAQs & Troubleshooting
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156 Results
- 101I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 102The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 103How do I clean the Density Sensor?
- 104How do I factory reset the print server?
- 105Replace the toner cartridge.
- 106I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 107Vertical black lines appear on the print out.
- 108Output sheets are completely black.
- 109I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 110Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 111When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 112How do I print a Printer Settings page?
- 113How do I clear paper jams?
- 114Where do I find the complete User's Guide?
- 115How do I adjust the color registration?
- 116How do I replace the fuser unit?
- 117Vertical blanks appear.
- 118Verify the Brother machine connected to the Wired Network (For Macintosh)
- 119I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 120How do I use a web browser to manage my network printer?
- 121I cannot print on my envelopes.
- 122When trying to print from Mac OS® X the print queue is stopped.
- 123The printer has power problems. What should I do?
- 124How do I change the print server password?
- 125My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 126How do I clear the paper jams around the fuser unit?
- 127"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 128I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 129The print out is smudged.
- 130Dirty spots are printed.
- 131Printing on transparancies using the PS (PostScript) driver from a Macintosh® computer
- 132I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 133How can I change the IP address?
- 134What is the best printer driver to use-the PCL or BR-Script driver?
- 135Print on both sides of the paper.
- 136White spots appear in areas of dense black printing.
- 137Shadows appear around areas of dense black printing.
- 138Printouts are faded.
- 139I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 140How can I set an IP Address / Subnet Mask / Gateway Address?
- 141I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 142When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 143How can I know how many pages the printer has printed?
- 144Can I buy any MICR toner?
- 145"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 146Partial blanks appear.
- 147Hair-like marks appear around black halfone printing.
- 148I updated the Web BRAdmin and cannot enable the logging function.
- 149Printing on transparancies from a Windows® computer
- 150How can I use the BRAdmin Professional Software to View and change printer information?