FAQs & Troubleshooting
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200 Results
- 10105/14/2013The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 10205/14/2013An error message "MEMORY FULL" appears on the printer LCD.
- 10305/14/2013Printouts have toner specks.
- 10405/13/2013What kind of memory can I use?
- 10505/13/2013Printouts have a curl or wave.
- 10605/10/2013Printouts have wrinkles or creases.
- 10705/10/2013Black toner marks appear across the page.
- 10805/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 10905/10/2013White lines appears down the page.
- 11005/10/2013White lines appear across the page.
- 11105/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 11205/09/2013Printouts are with gray background.
- 11305/09/2013Replace the drum unit.
- 11405/09/2013Printouts are faint.
- 11505/08/2013The image is ghosted.
- 11605/01/2013The printed letters are slanted, positioned incorrectly.
- 11704/26/2013White spots appear in areas of dense black printing.
- 11804/26/2013Vertical black lines appear on the printout.
- 11904/25/2013Output sheets are completely black.
- 12002/28/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 12106/12/2012NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 12205/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12303/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 12403/19/2012Replace the toner cartridge.
- 12511/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12611/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12710/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 12809/28/2011DX LEVER ERROR
- 12909/28/2011What kind of paper can I use?
- 13009/27/2011Use the "Booklet Printing" feature.
- 13109/27/2011Print on both sides of the paper(2-sided/Duplex Printing).
- 13209/26/2011Print on envelopes.
- 13309/22/2011JAM DUPLEX
- 13408/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13510/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 13606/10/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 13706/02/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13804/13/2010Functions supported in the Windows 7 built-in drivers
- 13903/12/2010The paper is skewed when it's printed.
- 14002/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14111/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14208/21/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 14306/29/2009How do I factory reset the print server?
- 14406/08/2009NO DX TRAY
- 14503/10/2009Can I buy any MICR toner?
- 14606/13/2007Can my printer work on a SAP system?
- 14706/12/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14802/07/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14910/17/2006What kind of labels and transparencies can I use?
- 15010/17/2006The printer prints unexpectedly or it prints garbage.